Heart of Worcestershire College have successfully been awarded the Matrix Standard accreditation; an unique quality standard for accessing advice and support services which ultimately supports individuals in their choice of career, learning, work and life goals.
Students and staff led the praise of the College during the two day inspection which interviewed 121 staff, learners and partners.
Students highlighted and complemented the College on the support and guidance received, with comments including:
“There is always someone to support you. There are different tutors, but you can go to anyone if you have a problem.”
“I know where I am and what I need to do to get into the course I want at university. The reviews are very clear and help to make sense of the grades you have and what you need.”
“My experience here has been straightforward and consistent through the year. The expectations are clear. They see you as a young adult and that they are getting you ready to go to university for a profession. I have been fully supported from the beginning.”
And it was not just students that consistently rated the College’s ethos; staff were quick to emphasis the College’s unique values;
“We want our students to be work-ready when they leave and for the employers taking them on to be pleasantly surprised by this. Part of this is helping students to recognised that they represent the college”
The College was assessed across all campuses with assessors highlighting key strengths including, ‘the implementation and management of the merger in developing a single and joined-up organisation, which has been highly effective and has resulted in staff and students feeling part of a single organisation in a short period of time’.
In addition the finding illustrated a ‘significant investment in customer service standards to create a welcoming, flexible, consistent and informed staff team,’ as well as ‘the College’s wide range of strategic and operational partnerships at different levels’ to support ‘an active contribution to wider economic priorities’.
One partner commented:
“As a result of our partnership with the College, our productivity and efficiency levels have improved between 12 and 18% and we now have an ambition to hit 30% which we believe we can achieve.”
The report also praised ‘the College’s positive and active commitment to the implementation of equality and diversity for staff and students with learners describing a safe, comfortable and inclusive atmosphere where they felt free to be who they were.’
Speaking about the successful accreditation Julia Breakwell, Assistant Principal, Information Systems and Student Experience, said:
“We’re extremely pleased to have achieved the Matrix Standard here at HoW College. The accreditation recognises the hard-work of our staff and students and the fantastic services we offer. The assessors were very complimentary about the organisation and the staff and students that they met throughout their visit.”
For more information about HoW College please visit howcollege.ac.uk